Adobe Creative Cloud FAQs

Creative Cloud for teams FAQs

What is Creative Cloud for teams?

Creative Cloud is an ongoing membership that gives your team access to all of the Adobe Creative Suite® 6 desktop applications, plus Adobe Muse, Acrobat XI, Lightroom 4, Edge tools and services, and more. Creative Cloud for teams makes it easy to collaborate through file sharing with 100GB per seat of cloud-based storage, and provides services for publishing websites, iPad apps, and more. Creative Cloud for teams is purchased and managed centrally, making it easier than ever to manage your software investment. Best of all, membership means that your team members get access to new applications and feature updates as soon as they are released, giving them the ability to stay ahead of the curve.

What is the difference between Creative Cloud for individuals and Creative Cloud for teams?

Membership to Creative Cloud for teams includes everything you get in an individual Creative Cloud membership, plus administrative tools for centralized license purchase and management, increased storage capacity, and expert services.

As an IT administrator, how do I install Creative Cloud?

Once you have purchased Creative Cloud (either through Adobe.com or Adobe's network of worldwide resellers), you log in to the Creative Cloud Admin Console and follow the easy instructions for getting started. You do not install for your team; once a team member has accepted the invitation, he or she needs to log in to Creative Cloud to download and install applications.

How do I manage and administer my Creative Cloud seats?

Creative Cloud for teams comes with administrative tools that enable teams or companies to easily manage and scale their software investment. The Admin Console allows you to centrally manage licenses; assign, add, or redeploy seats; track usage; and more.

Can I assign someone on the team to manage my Creative Cloud seats?

Yes, anyone with a valid Adobe ID can be assigned to be a team administrator. Note that unless explicitly invited to be a full member of the team, a team administrator does not count towards the number of seats you have purchased.

Can I add seats to my Creative Cloud membership?

Yes, you can add seats from the Admin Console.

If a team member leaves the company, what happens to their files stored in Creative Cloud?

The IP is associated with the individual, not the company. The individual will have a 90-day grace period to delete their files.

Do Creative Cloud members on the same plan have to work at the same company?

No, you can extend a Creative Cloud membership to anyone with an email address. It is important to note that an invitation for a Creative Cloud membership can only be accepted by the email address/person to whom the invitation was sent.

How much cloud-based storage comes with my Creative Cloud membership?

For a team membership, each person is entitled to 100GB of storage, allowing you to view, edit, store, and share files across your team. For an individual membership, storage is limited to 20GB per user.

Adobe Creative Cloud FAQs

Why is Adobe Creative Cloud being offered as a membership?

Creative Cloud is being offered as a membership to provide maximum flexibility, lower up-front costs, and most important, the ability for Adobe to deliver cutting-edge innovation on an immediate and ongoing basis to keep you ahead of the changing technology and device landscape. You will have ongoing access to the latest versions of all the Creative Cloud components as long as your membership is active. Creative Cloud memberships are available for individuals or for teams/companies.

Will the Creative Suite applications included in Adobe Creative Cloud — such as Photoshop and Adobe Illustrator® — now be streamed to my computer?

No. With Creative Cloud membership, you can select your favorite products, or try new ones, and install them directly on your desktop. The Creative Suite applications, including Photoshop, Illustrator, and Adobe InDesign®, as well as other creative desktop tools like Adobe Muse, Lightroom, and Adobe Edge Tools & Services, will continue to be installed on your computer, taking advantage of all the performance you get from your desktop or laptop system.

Do I need ongoing Internet access to use my Creative Suite applications?

Because your Creative Suite applications are installed directly on your computer, you will not need an ongoing Internet connection to use them on a daily basis. However, you will need to be online when you install and license your software, and at least once every 30 days thereafter. The software will alert you when you need to connect to the Internet for a license status check.

Do I have to download and install all the CS6 applications available in Creative Cloud all at once?

No. Creative Cloud enables you to install each application individually whenever it works best for you. Mix and match and install whatever you want — you have the freedom to choose which applications you want to install.

Yes, the software included in Creative Cloud membership is different from the software you buy in the box. It gives you everything in the traditional licensed version plus exclusive access to new features. This means that as soon as our engineering teams can finalize new features — such as the features we recently released for Illustrator and many other new features to come — we will release them through special software editions available only to paying Creative Cloud members. So no more waiting between major releases to get new features.

Do I have to save my files to the storage space on Creative Cloud?

No — just sync what you want. You can save every file to your desktop and choose which ones you sync to Creative Cloud.

As a Creative Cloud member, if I send a file to a non CS6 customer, can he or she view the file?

Creative Cloud lets you share files with people who don't own Creative Suite by allowing them to view the files in a browser. Viewers can turn layers on and off, view relevant metadata, and comment on the files — and download them if they do need to edit them.

What is an Adobe ID, and why do I need one to use my Creative Cloud membership?

During the course of your purchase and installation, you will be asked to create or enter an Adobe ID. An Adobe ID can simply be your current email address with a password you create. Learn more about the benefits of an Adobe ID.

On how many computers can I install the software I download from Creative Cloud?

You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

What is product activation?

Activation is the process by which Adobe validates that your software is genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe's rights as a software developer. Activation helps confirm that the software you bought is not counterfeit; you will not be able to use your software if it is not activated.

Is activation required to use a membership product?

Yes. Activation will take place once every 30 days for a license check. If you are not online for 30 days, your software will inform you to connect to the Internet.

If we cannot activate the product, we will warn you when you launch the application. Note that blocking access to the activation server will prevent the product from launching.

At this time, we do not offer any off-line activation for Creative Cloud. The software must be able to verify that your membership is current once per month.

What information is transferred to Adobe at the time of the monthly validation?

During the activation process, information about the following is sent to Adobe via an Internet connection: your computer, your computer's operating system, the Adobe software in use on your computer, the Adobe serial number associated with that software, your Adobe ID, and current timestamp. In addition, Adobe receives the Internet Protocol address of your Internet connection. All this information is collectively referred to as the “Received Information” and is stored by Adobe. Adobe may use the Received Information, alone or in conjunction with other information you or third parties have provided to Adobe, to detect and prevent fraud and abuse of Adobe products and services, such as the use of Adobe software that is not validly licensed or that is not being used in accordance with a valid license.

How will I receive updates, upgrades, new products, and anything else that is added to Creative Cloud while I am a member?

You will be eligible to receive updates and upgrades to the components of Creative Cloud as long as your membership remains active. Adobe will notify you as they become available with instructions on how to access them.

Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades will be made available through the Adobe Application Manager just as in the regular versions of Adobe software.

When an upgrade to a desktop application becomes available in Creative Cloud, am I required to install it?

No. You are not required to install any new version of the desktop software available in your membership. You also have flexibility on when you install an upgrade, if you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.

Service and support

Who do I contact if I have issues with my Creative Suite software?

If you have questions about using Creative Suite software, visit the support page.

Are service and support included with my membership?

Individual members get the same service and support with their membership that they would get under the regular purchasing model for the same product. In addition to this free service and support, those with a team membership receive two instances (per user, per year) of expert services.

Data security

Where is Creative Cloud hosted?

Creative Cloud is hosted on Amazon Web Services (AWS) in the United States, Europe, and Asia. AWS offers a reliable platform for software services used by thousands of businesses worldwide. AWS provides services in accordance with security best practices and undergoes industry-recognized certifications and audits: PCI DSS Level 1, ISO 27001, FISMA Moderate, HIPAA, and SAS 70 Type II. This means that Adobe Creative Cloud members benefit from the latest in security practices for stored assets.

For more information, visit Amazon Web Services.

How secure is the storage space on Creative Cloud?

Adobe uses industry-leading security engineering processes in building its products. With Creative Cloud, security is considered at every level, from applications to networks to physical facilities. In addition to the latest technologies, Adobe adheres to the latest best-practice policies regarding online security.

What security is used at the application level? What security measures are in place during file transfer, and are stored files encrypted?

Adobe Creative Cloud uses industry-leading encryption technology to secure the transfer and storage of our members' data. When you use the service and transfer files, 256-bit AES Secure Sockets Layer (SSL) encryption is used for both user authentication and data transfer encryption, helping to ensure that your data and documents are available only to you and the users you authorize. This is the same industry-leading technology used by the world's financial institutions and governments. The service issues a session cookie only to record authentication information for the duration of a specific session. The session cookie does not include the username (Adobe ID) or password of the user. For stored Creative Cloud assets, users benefit from the industry-leading security and certifications provided by Amazon Web Services.

What network-level security is used?

Creative Cloud leverages firewall protection, intrusion detection systems, SSL encryption, and proprietary protocols to protect your important information. The services are hosted in a protected server environment that uses a firewall and other advanced technology to help prevent interference or access from outside intruders.

What physical security is in place for the servers that host Creative Cloud?

Services hosting facilities are protected by multiple layers of physical security, and only authorized personnel may access the facilities and servers. In addition, all facility access is logged, and logs are regularly reviewed and protected from outside access. All data center equipment has physical protections in place against data theft and environmental hazards in order to prevent assets from being lost, damaged, or compromised and to prevent interruption in business activities.

Sync, store, and share features

How do the cloud storage and device sync capabilities work?

Creative Cloud membership includes cloud-based services that allow you to create and access files from any Internet-connected computer or device. As a paid, individual member of Creative Cloud, you receive 20GB of space that allows you to:

  • Sync your creative files between the Adobe Touch Apps on your tablet (purchased separately) and your desktop computer, or between two of your desktop computers
  • Share your files with colleagues and clients
  • Access your files via a web browser

Learn more about the cloud storage and device syncing capabilities.

I already use Dropbox or another file storage solution. Why should I use the syncing, storage, and sharing features of Creative Cloud instead?

In addition to file storage features, Creative Cloud has unique capabilities designed to support creative work that make it a very different solution than Dropbox. These capabilities include the ability to:

  • View thumbnails and larger previews of creative files in the browser to make them easier to find visually
  • Change layer states of PSD files and step through Illustrator artboards and InDesign and PDF pages in the browser
  • Easily share files for review via the web browser
  • Convert creative files to PDF to share them with clients and colleagues
  • Sync directly from Adobe Touch Apps to Creative Cloud and then open in Creative Suite desktop applications to enable a seamless workflow between tablet and desktop

Can I store any kind of file in Adobe Creative Cloud, or just Adobe files?

There are no restrictions on the file types you can store in Creative Cloud.

Additional storage will be available for purchase later in 2012. If you have reached your storage limit, contact Adobe Customer Service.

What kind of bandwidth performance should I expect when up/downloading assets?

Adobe has an operations team that actively monitors usage and traffic to anticipate issues and make adjustments as needed.

What happens to my files in the cloud if I cancel my membership?

If you cancel your paid membership you will still have access to the free level of membership, which provides 2GB of storage. You will have a 90-day grace period to delete files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files in your cloud storage for more than 90 days, you may lose access to some or all of your files.

System requirements

Adobe Creative Cloud membership provides access to all CS6 desktop apps for download and installation on your local computer, as well as additional apps and online services. Desktop applications included with your membership are available in both Mac OS and Windows® versions. The Creative Cloud website is designed to work optimally in the latest versions of Chrome, Safari, Firefox, and Internet Explorer. The site should degrade gracefully on older browsers; you may have trouble using certain features on those older versions. Internet Explorer 8 and earlier are not supported.

Desktop applications

Refer to the following tech specs pages for a complete list of system requirements for each product.

Adobe Acrobat® XI Pro

Adobe After Effects® CS6

Adobe Audition® CS6

Adobe Digital Publishing Suite, Single Edition

Adobe Dreamweaver® CS6

Adobe Edge Animate

Adobe Edge Code preview

Adobe Edge Inspect

Adobe Edge Reflow (sneak)

Adobe Edge Web Fonts

Adobe Fireworks® CS6

Adobe Flash® Builder® 4.7 Premium Edition

Adobe Flash Professional CS6

Adobe Illustrator® CS6

Adobe InDesign® CS6

Adobe Muse

Adobe Photoshop CS6 Extended

Adobe Photoshop Lightroom 4

Adobe Prelude™ CS6

Adobe Premiere® Pro CS6

Adobe SpeedGrade™ CS6

Adobe Touch Apps

Adobe Touch Apps are sold separately. Their system requirements can be found here:

Adobe Ideas

Adobe Photoshop Touch

Adobe Game Developer Tools

Adobe Game Developer Tools are part of your Creative Cloud membership. Their desktop system requirements can be found here:

Adobe Flash C++ Compiler

Adobe Gaming SDK

Adobe Scout

Creative Cloud Connection preview

  • Microsoft® Windows® 7 or 8
  • Mac OS X v10.7 or 10.8

Note that a broadband Internet connection is required.

The following are requirements for the Adobe Creative Suite 6 applications:

Mac OS: Multicore Intel® processor with 64-bit support, Mac OS X v10.6.8 or 10.7, 4GB of RAM, 10.5GB of hard-disk space.

Note that Dreamweaver, Fireworks, Flash Builder, Flash Professional, and InDesign do not require 64-bit support.

Windows: Intel Pentium® 4 or AMD Athlon® 64 processor, Microsoft Windows XP with Service Pack 3 or Windows 7 with Service Pack 1, 4GB of RAM, and 10.5GB of hard-disk space.

Additional requirements:

Adobe Premiere Pro, After Effects, and Encore®: Intel Core™2 Duo or AMD Phenom® II processor

Adobe SpeedGrade: Intel Core i7 processor

Adobe Premiere Pro, After Effects, Encore, and SpeedGrade: Windows 7 with Service Pack 1 (64 bit)

Adobe Edge Animate: Windows 7

Adobe Edge Inspect: Windows 7

Adobe Muse: Adobe AIR® 3.3