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UNIVERSITY OF TORONTO BOOKSTORES AND TECHNOLOGY SHOPS REFUND / EXCHANGE POLICY

Products Purchased In-Store

We accept returns and exchanges for general merchandise within 30 days, and for books within 14 days (with some exceptions, see below). We require an original receipt for all returns and exchanges. Products must be in original condition; packages must be unopened. When making your purchase, if you notice any condition that may affect a return / exchange, please let the cashier know at time of check-out.

Acceptable returns will receive a full refund to the original method of payment. If an original receipt or the original method of payment is unavailable, a refund may be provided in the form of a UofT Bookstore gift card.

University of Toronto Bookstore reserves the right to reject any return / exchange.

Holiday Gift Purchases

We have an extended return / exchange policy for holiday purchases.

Holiday purchases of clothing / gift product made between November 1st and December 24th may be returned / exchanged until January 17th of the following year. An original receipt is required.

The following conditions do not allow for a return / exchange:

General Books

  • Print on Demand titles
  • Test prep / exam guides
  • Special / custom orders

Technology Shop

  • Opened technology hardware / software
  • Software licenses
  • Headphones / earbuds
  • Cell phones are subject to the return policy of the phone carrier

Textbooks and Course Materials

  • Open packages
  • Custom courseware
  • E-books
  • Access codes
  • Spiral bound material

All course materials will be non-returnable if purchased during the following periods:

  • 6 weeks past the start of term, until the last day of term, for Fall and Winter semesters
  • 3 weeks past the start of Summer F, S, and Y terms, until the end of each term
    (Final sale periods for Summer 2018: May 28th to June 22nd and July 24th to August 22nd)

Medical

  • Medical equipment
  • Anatomical models
  • Charts
  • Electronic content
  • Lab coats
  • Scrubs (tops and bottoms)
  • Review material
  • Reference material
  • Spiral bound material
  • Open packages

General Merchandise

  • Calculators
  • Custom frames / orders
  • Direct-to-garment printing
  • Sports equipment / swimwear / accessories
  • Food / beverages
  • Personal care items
  • TTC products
  • Stamps
  • Gift / phone cards
  • Clothing without the original tags
  • Clearance merchandise that has been marked final sale

Products Purchased Online:

All online orders follow the in-store return / exchange policy.

The start day of the return / exchange period for all online orders is the day the package was received, according to our shipping courier.

We ship Canadian and US orders via UPS, and international orders via DHL. All packages require signature upon delivery, and UPS / DHL may hold packages at the closest station if customers are not available for signature upon delivery. Customers will receive a UPS / DHL tracking number via email after the online order is processed. International order customers are responsible to pay for any custom fees; DHL will contact customers for custom fees payment.

Online customers seeking a return or exchange must deliver the items back to the UofT Bookstore either by shipping courier or by visiting the store. For returns / exchanges via shipping, the send to address is located on the top left hand corner of the invoice which the customer receives with their shipment. The return package must be shipped out before the last day of return / exchange period in order to qualify for a refund or exchange. The University of Toronto Bookstore is not able to refund the initial shipping charges for the order, and the shipping charges to return the product(s) will be the responsibility of the customer.

All return shipments are subject to inspection. University of Toronto Bookstore may charge a 20% restocking fee for the following reasons: the product is not in original condition, the shipped date of the return package was beyond the period allowed for returns / exchanges, packages are returned to us due to customers not being available to accept the package.

Updated: 2018-04-30