UNIVERSITY OF TORONTO BOOKSTORES AND TECHNOLOGY SHOPS REFUND / EXCHANGE POLICY
Products Purchased In-Store & Online
All items being returned must be unused, unopened and in their original selling condition. Refunds or exchanges of general merchandise can be made within 30 days of original date of purchase. Refunds or exchanges of textbooks & course materials; or medical textbooks & medical reference can be made within 14 days of original date of purchase. Original receipt is required for all returns & exchanges. All Refunds will be issued in the original form of payment. All clearance items are finale sale.
UofT Bookstore reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.
UofT Bookstore has the right to request valid identification prior to accepting merchandise for a return.
The following conditions do not allow for a return / exchange:
- Print on Demand titles
- Test prep / exam guides
- Special / custom orders
- Opened technology hardware / software
- Software licenses
- Headphones / earbuds
- Cell phones are subject to the return policy of the phone carrier
Textbooks and Course Materials
- Open packages
- Custom courseware
- Access codes
- Spiral bound material
- Textbooks with markings or highlighting
All course materials will be non-returnable if purchased during the following periods:
- 6 weeks past the start of term, until the last day of term, for Fall and Winter semesters
(Final sale periods for Fall 2018: October 19th to December 21st)
- 3 weeks past the start of Summer F, S, and Y terms, until the end of each term
- Medical equipment
- Anatomical models
- Electronic content
- Lab coats
- Scrubs (tops and bottoms)
- Review material
- Reference material
- Spiral bound material
- Open packages
- Clearance merchandise
- Clothing without the original tags
- Custom frames / orders
- Direct-to-garment printing
- Food / beverages
- Gift / phone cards
- Merchandise Marked "Final Sale" or "NR"
- Personal care items
- TTC products
- Sports equipment / swimwear / accessories
Products Purchased Online
All online orders follow the in-store return / exchange policy.
The start day of the return / exchange period for all online orders is the day the package was received, according to our shipping courier.
We ship Canadian and US orders via UPS, and international orders via DHL. All packages require signature upon delivery, and UPS / DHL may hold packages at the closest station if customers are not available for signature upon delivery. Customers will receive a UPS / DHL tracking number via email after the online order is processed. International order customers are responsible to pay for any custom fees; DHL will contact customers for custom fees payment.
Online customers seeking a return or exchange must deliver the items back to the UofT Bookstore either by shipping courier or by visiting the store. For returns / exchanges via shipping, the send to address is located on the top left hand corner of the invoice which the customer receives with their shipment. The return package must be shipped out before the last day of return / exchange period in order to qualify for a refund or exchange. The University of Toronto Bookstore is not able to refund the initial shipping charges for the order, and the shipping charges to return the product(s) will be the responsibility of the customer.
All return shipments are subject to inspection. University of Toronto Bookstore may charge a 20% restocking fee for the following reasons: the product is not in original condition, the shipped date of the return package was beyond the period allowed for returns / exchanges, packages are returned to us due to customers not being available to accept the package, and orders not picked up for over 2 weeks without notice.
Holiday Gift Purchases
Holiday purchases of clothing / gift product made between November 1st and December 24th may be returned / exchanged until January 17th of the following year. An original receipt is required. University of Toronto Bookstore reserves the right to reject any return / exchange.