Error
The product you have requested is not available.
UNIVERSITY OF TORONTO BOOKSTORES AND TECHNOLOGY SHOPS REFUND / EXCHANGE POLICY
Please email weborders@uoftbookstore.com with the words 'Return Request' in the subject line to request approval for returns or exchanges.
Refunds or exchanges will not be granted without prior approval for returns.
- All items being returned must be unused, unopened and in their original selling condition.
- Refunds or exchanges of general merchandise can be made within 30 days of original date of purchase.
- Refunds or exchanges of textbooks & course materials can be made within 14 days of original date of purchase, some exceptions apply.
- Original receipt is required for all returns & exchanges. All Refunds will be issued in the original form of payment.
- All flash sale and clearance items are final sale.
NOTE
- UofT Bookstore reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.
- UofT Bookstore has the right to request valid identification prior to accepting merchandise for a return.
The following items cannot be returned or exchanged:
General Books
- Print on Demand titles
- Test prep / exam guides
- Special / custom orders
Technology Shop
- Opened technology hardware / software
- Software licenses
- Headphones / earbuds
- Cell phones are subject to the return policy of the phone carrier
Textbooks and Course Materials
- New textbooks that have been marked, spine-cracked, worn, highlighted, corners bent, and generally used are non-returnable, texts must be in perfect condition
- Open packages including open shrink-wrapped packages are non-returnable – shrink-wrapped textbooks must be in sealed, original packaging
- Custom courseware. All Custom Books & Custom Course Materials including lab manuals, course packs, custom readers, custom texts, and Print-on-Demand titles are Final Sale & Non refundable
- E-books are final sale and non-returnable
- Access codes are final sale and non-returnable
- Spiral bound material are final sale and non-returnable
All course materials are non-returnable if purchased 6 weeks after the start of Fall and Winter terms or 3 weeks after the start of Summer F, S, and Y terms.
Medical
- Medical equipment
- Anatomical models
- Charts
- Electronic content
- Lab coats
- Scrubs (tops and bottoms)
- Review material
- Reference material
- Spiral bound material
- Open packages
General Merchandise
- Calculators
- Clearance merchandise
- Clothing without the original tags
- Custom frames / orders
- Direct-to-garment printing
- Food / beverages
- Gift / phone cards
- Locks
- Merchandise Marked "Final Sale" or "NR"
- Personal care items
- TTC products
- Sports equipment / swimwear / accessories
- Stamps
Return or Exchange a Shipped Order
Please email weborders@uoftbookstore.com with the words 'Return Request' in the subject line to request approval for returns or exchanges.
Refunds or exchanges will not be granted without prior approval for returns.
- Refunds or exchanges of general merchandise can be made within 30 days of original date of purchase.
- Refunds or exchanges of textbooks & course materials can be made within 14 days of original date of purchase.
- Original receipt is required for all returns & exchanges.
- All Refunds will be issued in the original form of payment.
- All flash sale and clearance items are final sale.
- The customer is responsible for any return shipping charges
- All returns are subject to inspection and must include the original tags, unopened in their original selling condition
- Please make sure all returned items are sent with a trackable and insured service
- We cannot take responsibility for items damaged or lost in the return transit
- All international packages must be marked as 'RETURNED GOODS', to avoid any customs charges
- The U of T Bookstore is NOT responsible for any return custom charges applicable
Canada and US orders ship via UPS, international orders via DHL. All packages require a signature upon delivery; UPS / DHL may hold packages at the closest station if customers are unavailable to sign for delivery. Customers will receive a UPS / DHL tracking number via email when the online order is processed. International customers are responsible for paying any customs or import fees; DHL will contact customers for payment. Please refer to our International Shipping Policy.
Original receipt is required for all returns/exchanges.
U of T Bookstore, Koffler Student Services Bldg.
214 College St.
Deliver to Dock off Huron St.
ATTENTION WEB ORDERS
Toronto, ON M5T 3A1
Return or Exchange a Pickup Order
Please email weborders@uoftbookstore.com with the words 'Return Request' in the subject line to request approval for returns or exchanges.
Refunds or exchanges will not be granted without prior approval for returns.
Pickup Orders that are not collected with 14 days will be flagged as Abandoned.
All returns are subject to inspection and must include the original tags and be unopened in their original selling condition.
Original receipt is required for all returns/exchanges.
Abandoned Orders
Pickup Orders that are not collected with 14 days will be flagged as Abandoned. The customer will lose ownership of the items at this time. No refunds are available on Abandoned orders. If you are unable to pick up your item in the 14 day window, please contact weborders@uoftbookstore.com to request a refund.
Defects & Transit Damage
If you discover an item has a manufacturer's defect or was damaged during transit, please contact weborders@uoftbookstore.com within 7 business days of receiving the product. We ask that you provide us with your order number, a description of the issue, and an image of the item. Replacements are subject to availability.
Holiday Gift Purchases
Holiday purchases of clothing / gift products made between November 1st and December 24th may be returned / exchanged until January 17th of the following year. An original receipt is required. University of Toronto Bookstore reserves the right to reject any return / exchange.
Updated: 2020-11-17