Customer Service

Ordering Online

For orders placed online, please see our standard processing and delivery times below. We strive to complete orders as quickly as possible and may complete orders more quickly. Occasionally, orders may take longer to process due to product availability issues. In the event of an unexpected delay, we will email you. Please also keep in mind that during campus closures for holidays, we are not able to process web orders.

Web orders - Pickup

  • Most orders will be ready for pickup within 3 business days for pickup.

Web orders - Shipped

Shipped web orders will be received with the following approximate lead times:

  • Ontario — 4 to 7 business days
  • Other Canadian destinations — 5 to 10 business days
  • Continental USA — 6 to 12 business days

Delivery time to other countries or destinations vary. When providing you with a quote for shipping costs, we will also confirm an approximate delivery time

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Shipping Policies

University of Toronto Bookstore is proud to offer you competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

Shipping cost quoted is for delivery to major centers within Canada and the continental United States. An additional surcharge may be necessary for delivery to remote locations within Canada and the USA or International destinations. You will be contacted before shipping if a surcharge applies to your order.

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For our return policy click here. If you have any questions, please call or visit one of our store locations.

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Contact Support

Contact us anytime with questions or concerns via email at: You can also contact our customer service department on the St. George Campus at 416-640-5850, Mississauga at 905-828-5272 or Scarborough at 416-724-8213.

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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