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Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

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Ordering By Phone

Call us at 416-640-7900. Our friendly staff will assist you in placing your order online.

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Shipping Policies

University of Toronto Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items en route.

All shipped orders require a signature upon delivery. The signature requirement cannot be waived.

On average, your order will be shipped in 3 - 7 business days. During August or December, delivery time may take longer.

Taking Care Takes Time. We've implemented special procedures as we work to keep our teams – and you – safe, so shipping of orders may be delayed.

Shipping Rates

International Shipping

UofT Bookstore does ship internationally. Please read our policy carefully before placing your order.

Please note that you, the buyer, are responsible for international shipping charges. We cannot provide an estimate of shipping charges because it varies widely depending on destination, package weight and size among other factors.

You are also responsible for import charges such as VAT, tariff, duty, taxes, handling fees, custom clearance charges, etc. required by your country of for importing consumer goods. We do not collect these import charges beforehand and cannot give you can estimate of the cost because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs and have an idea of what the import costs will be for your location.

Free On Campus Delivery

  • Free On Campus delivery is available only to these qualifying UofT St. George campus residences:
    • Chestnut Residence
    • Graduate House Residence
    • Innis College Residence
    • Loretto College Residence
    • New College Residences
    • St. Michael’s College Residence
    • Student Family Housing
    • University College Residence
    • Victoria College Residence Buildings
    • Woodsworth College Residence
  • Building name and room number must be added to the Special Instructions at the time of checkout
  • Shipment will take up to 2-3 days to arrive. A tracking notification will be provided by email once the order has been processed for shipping
  • Orders will be received at the reception desk of the residence and placed in the student’s mail box if applicable
  • Once the order has reached the destination, orders become the sole responsibility of the customer. UofT Bookstore and the residence management are not responsible for the order after delivery
  • The Free On Campus Delivery service is subject to change without notice
  • For non qualifying orders, UPS ground shipping will be charged at the time of processing.
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In-Store & Online Shopping Promotions

All sale items are final sale; including flash sale, clearance & seasonal promotion items.

Coupon Codes & Discounts

Coupon Codes and Discounts are not combinable with any other promotions or discounts and cannot be retroactively applied to purchases / orders. We will choose the better of the discounts that you may have to apply to your purchase.

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Contact Support

Contact us anytime with questions or concerns.

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