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Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Ordering By Phone

Call us at 416-640-7900. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Shipping Policies

University of Toronto Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

Free On Campus Delivery On Orders of $50 or More

  • To qualify for free shipping, your order must total $50 or more before any taxes, fees or additional charges added.
  • Free On Campus delivery is available only to these qualifying UofT St. George campus residences:
    • Chestnut Residence
    • Graduate House Residence
    • Innis College Residence
    • Loretto College Residence
    • New College Residences
    • St. Michael’s College Residence
    • Student Family Housing
    • University College Residence
    • Victoria College Residence Buildings
    • Woodsworth College Residence
  • Building name and room number must be added to the Special Instructions at the time of checkout
  • Shipment will take up to 2-3 days to arrive. A tracking notification will be provided by email once the order has been processed for shipping
  • Orders will be received at the reception desk of the residence and placed in the student’s mail box if applicable
  • Once the order has reached the destination, orders become the sole responsibility of the customer. UofT Bookstore and the residence management are not responsible for the order after delivery
  • The Free On Campus Delivery service is subject to change without notice

Special Instructions for Convocation Orders

  1. To pickup your order at Convocation Plaza on the day of your graduation ceremony:
    • Select the Shipping Method: Pick up at UofT Bookstore Convocation Tent
    • You must print and present your order confirmation email and a government issued photo ID in order to pick up your order
  2. For convocation orders not picked up at Convocation Plaza on the day of your graduation, these orders will be available for pickup after June 21st at the St George campus Bookstore for up to 2 weeks.

Note: Orders cannot be picked up before the date of convocation.

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Returns

Most products purchased from this site may be returned, within 25 days of shipment, for a full refund. Exceptions to this policy include textbooks, media (music, video games, software) which is not shrink wrapped, and customized products. The textbook return guidelines are dependent on when the purchase is made. Please contact us if you have a question about returning a textbook. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information.

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Contact Support

Contact us anytime with questions or concerns via email at: campushuborders@uoftbookstore.com. You can also contact our customer service department at: 416-640-7900

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