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Textbook FAQs

First, we'd recommend our useful search tool, which will deliver a personalized list of textbooks for all the courses you're enrolled for – you just need your student number.

You can also search by ISBN, title or author.

Still can't find what you're looking for? Give our textbook helpdesk a call on 416 640 5840 and we'll search our databases for you.

Our used textbook stock primarily consists of textbooks purchased during our buyback programs. However, if we do not get enough supply from buybacks, we must order additional used inventory from a wholesale supplier. This does mean that stock of used books is limited, and because used books are often significantly cheaper than new books, the do sell out very quickly. Be sure to get here early to get the best chance of getting hold of one!

This depends mostly on the time of year that you place your order. We endeavour to get your order processed within a target of 1 – 3 business days. If we are relatively slow, your order will be processed the same day. If your order was placed during a busy period, such as the start of term, there may be a short delay and your order may take up to 7 business days. It is very rare that it takes this long, however.

The minimum time is 1 hour. It takes at least and hour for the order to be recognised and processed in our system.

This depends on the book and the date of purchase, but the answer is usually yes. Further information can be found in our Return Policy.

Again, the answer to this depends on the book and the date of purchase, but most likely yes. See our Return Policy for more information.

If you have any problems with the your access codes, you can simply bring your code and receipt to the St George, Scarborough, or Mississauga stores and we'll help you out! Alternatively, you can call our text helpline on 416 640 5840 and our friendly staff can help you with any problems you have.

Contrary to what you may have heard, we don't add mark ups or charge anything extra. We buy the textbooks at a wholesale discount and then sell them at the publisher's recommended / required price. The book's price is set by the book publishers.

However, our options of used and rental textbooks give you the option to get the books you need at a much better price; often as much as 70% cheaper!

Our used textbooks are often significantly cheaper than new ones, however stock of these can be limited. The option to rent your textbook for the term / year is another great way for you to save money. Find out more about Textbook Rentals.

Just bring your purchase to the customer service desk with your receipt. More information can be found in our Return Policy.

This depends on the book and the date of purchase, although typically it is within 14 days of purchase. Full details can be found in our Return Policy.

We offer a service where we can buy back your textbooks after you've finished using them.

The price varies daily, and depends on the demand of the textbook for courses at universities across North America. If lots of universities are using the book, there will be high demand, and a higher price. If it's rarer, the price may be lower. The price changes seasonally as well: as university bookstores typically purchase their stock for the new terms in summer, and late fall, this can often be the best time to sell.

You can check the current price we will buy back the book for on our website: http://www.sellmytextbooks.org/members/35/index.cfm?index=SELL

Please note this price changes daily and cannot be guaranteed.

If we aren't currently buying the book, we offer the option to get notified by email when we will purchase the item. http://www.sellmytextbooks.org/members/35/index.cfm?index=CLASSIFIEDS

You can also find more information here: http://www.sellmytextbooks.org/members/35/index.cfm?index=FAQ

Some books are written and printed especially for a specific course (they are Print-On-Demand, or POD – hence BookPOD). These books will be final sale and non-returnable.

Generally, Print on Demand titles, test prep / exam guides and special / custom orders will be final sale. Full details of our returns policy can be found in our Return Policy.

An access code is a password / code you use to access course content online. The content you access depends on the course, but can include things such as practice exam questions, interactive videos to help you understand course concepts, and course assignments. If your professor requires you to purchase an access code, it is because at least part of your grade will be related to and/or come from the online content. If your professor recommends that you purchase an access code, it is probably because the online content gives you access to additional study material. These can be purchased online or instore, and will be final sale and non-returnable.

 

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